Returns & Exchanges

At Sennheiser Singapore, we are committed to providing you with the ultimate audio experience. If you are not completely satisfied with your purchase, you may return your genuine Sennheiser products within 30 days for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your Sennheiser account and navigate to your order history to submit a return request form, ensuring you select the correct reason for return.

• 2.
  Pack with Care

  Securely place the item in its original premium packaging, including all included accessories, manuals, and protective foam to prevent damage during transit.

• 3.
  Ship to Service Centre

  Affix the provided return label to your package and drop it off at any authorized Singapore Post location or arrange for a courier pickup via our portal.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition and serial number, your refund or exchange will be processed within 7 to 10 business days.