Frequently Asked Questions
Expert Support for Your Premium Audio Experience
How long does shipping take within Singapore?
For local orders, we offer standard delivery within 2 to 4 business days. Express next-day delivery is also available for orders placed before 12:00 PM SGT.
What is the warranty period for Sennheiser products?
Most Sennheiser headphones and audio accessories come with a 2-year international warranty against manufacturing defects, provided you have a valid proof of purchase.
Can I test the headphones before purchasing?
While we are an online store, we partner with various authorized retailers across Singapore where you can experience our audiophile and wireless ranges in person.
What is your return policy for faulty items?
If your product is defective upon arrival, you can initiate a return within 7 days of receipt for a full refund or exchange. Items must be in their original packaging.
How do I verify if my Sennheiser product is authentic?
Every genuine Sennheiser product features a security label on the packaging with a QR code and a unique ID that can be verified on our official global authentication website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and local payment options including PayNow and GrabPay for your convenience.